Terms And Conditions
At Hobby Radio, we value your privacy. While we need to collect certain information from you in order to process your orders and make sure we provide essential customer service to our customers, we protect your personal information. Please read this statement to find out how we do that.
At our website, we allow our visitors to purchase products online. In order to process the orders, we must collect your full name, address, delivery address (if different), telephone numbers, email address, and credit card information, including the type of card, the card number, expiration date, and card holder's name. We make sure that this is collected and transmitted using secure technology. Hobby Radio dose not store any card information all card transactions are dealt with via paypal.
As a convenience to our online purchasers, we may also offer them the convenience of being able to keep their personal information (but not their card information) stored in an online profile or customer account. This will make shopping easier for our repeat customers, as they will not have to re-enter their information every time they make a purchase. Users who choose this option will select a password, which will be the only way this information can be accessed, and they will be able to modify, change, or correct their information at any time. Customers who want to delete access to their online profiles can do so by calling Hobby Radio on 07907677443 or email [email protected]
We will not disclose any of your personally identifiable information except as necessary to fulfil your order, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it.
We store all personal information on our password protected secure servers.
Warranty and Returns
All products sold by Hobby Radio are guaranteed for a period of 12 months from date of invoice; any used products sold by Hobby Radio are sold as seen unless expressly advised in item descripsion. Faulty products will only be exchanged, credited or repaired at Hobby Radio's discretion. Warranty claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated and a copy of the relevent invoice against which the goods were purchased is enclosed. Any goods returned incomplete i.e. accessories missing, wires cut etc. will not be replaced or credited. Similarly, any goods found to have been misused i.e. output transistors blown or polarity reversed will not be replaced or credited. These will be repaired and charged to the customer or returned to the customer in the condition that they were received by Hobby Radio. Any goods returned to Hobby Radio that are not found to be faulty will be returned to the customers and a charge made, so please endeavour to check the goods before returning them.
RETURNS MUST BE SENT BACK AT THE BUYER‘S EXPENSE AND CHARGES MUST NOT BE DEDUCTED FROM PAYMENTS.